For the sixth consecutive year, The Kensington, one of Boston’s most distinctive apartment communities, has landed in the Elite 1% Percent of the Online Reputation Assessment (ORA) Power Rankings of more than 116,000 properties across the United States. In the same assessment, The Kensington, which opened in 2013, has ranked as the Top Property in Boston six years in a row for its exceptional customer service and resident satisfaction, and is #17 in the entire nation.
The Kensington’s continued success is rooted in the commitment to exceed resident expectations. The on-site team regularly reviews the feedback and suggestions from residents and quickly responds to all inquiries with updates and next steps. From offering advice on new gym equipment to suggesting charity fundraisers, residents are continually involved in meaningful dialogues with the management team. This fosters what Kensington General Manager Daniel Pereira calls, “a true community.”
Pereira highlights the efforts of the Kensington team in making these results possible. “We talk a lot about setting expectations, but to consistently deliver on them is what makes all our associates so special. Continuing to maintain such a high standard is what keeps The Kensington among the top communities in the nation.”
Centrally located in Boston’s Theatre District near Chinatown, The Kensington features 381 beautifully appointed studio, one- and two-bedroom apartments and penthouses throughout 27 stories. The Kensington is LEED Gold Certified with materials and systems carefully selected to minimize the impact on the environment. The Kensington is owned by Kensington Investment Company and Northwestern Investment Management Company and managed by Bozzuto Management Company. Each apartment residence features recycled glass countertops, oversized windows, high ceilings, hardwood floors, washers, dryers, and stainless-steel appliances. Residents enjoy modern amenities like an “unplugged” e-lounge, rooftop outdoor pool and patio, a Solar Power solarium, a pet grooming spa and even an in-house coffee and wine bar, Jaho.
Developed by J Turner Research, the ORA Power Rankings are an independent ranking of more than 100,000 apartment properties and management companies based on their Online Reputation Assessment (ORA) scores. This score serves as a benchmark to compare a company’s individual properties and portfolios nationally, regionally, and against the competition.
